Microsoft Dynamics CRM
Make the most out of every opportunity with Microsoft Dynamics CRM
Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.
You've done a lot to ensure the success of your business, but how can you make sure everyone is on the same page and positioned for future success? With Microsoft Dynamics CRM we can create a custom solution for your company. With our strategy and integration experience to complement Microsoft Dynamics CRM, you’ll have a solution that can be quickly implemented to help increase productivity and profits. And because it acts as an extension of familiar applications like Microsoft Office and Outlook, your people can begin seeing results right away.
Download: "The Future Sales Force: A consultative approach"
Microsoft CRM is easy to deploy, integrate and customize, thanks to its .NET- platform and leverages standard tools and technology. Microsoft CRM allows you to take advantage of your existing IT investments and in-house expertise to minimize your total cost of ownership. Or if you prefer to have software, hardware and IT management handled externally, consider OmniVue's on-demand CRM Solution, hosted Microsoft Dynamics CRM.
>>Why Microsoft Dynamics CRM for Marketing? (Data Sheet pdf)
>>Why Microsoft Dynamics CRM for Sales? (Data Sheet pdf)
>>Why Microsoft Dynamics CRM for Service? (Data Sheet pdf)
Sales: Create demand and generage new business
Even for companies with the most complex of sales processes, Microsoft CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. The Sales module helps you:
- Increase the sales pipeline with qualified sales leads and opportunities.
- Streamline the sales strategy through centralized, coordinated sales processes.
- Enable the sales force to arrive prepared for important customer meetings by accessing sales opportunities and service histories for each customer.
Marketing: Better decision making and a clearer view of customers
In today's information-driven economy, most companies are awash in customer data. Success requires the ability to transform that information into clear, actionable knowledge and respond more quickly to changing customer needs and preferences. With Microsoft CRM, sales and marketing organizations can
have instant access to complete customer information, regardless of where it is stored, along with the tools needed to turn that information into action. This allows your sales and marketing force to:
- Create a single view of each customer based on every piece of information collected.
- Focus marketing efforts using intelligent list and segmentation tools.
- Execute smarter marketing campaigns with powerful analytic tools.
- Understand what customers are really saying with reporting and analysis tools built on Microsoft SQL Server.
Customer Service: Provide more value to customers
Every interaction with a customer is an opportunity to strengthen that customer's loyalty by providing high-quality, personalized service. Because it benefits your company to offer customers targeted, relevant information about the products and services that interest them, Microsoft CRM can help enhance customer
relationships while maximizing the ability to both up-sell and cross-sell. With the Customer Service module your organization can:
- Respond faster to service issues by delivering the right answers to customers in real time.
- Resolve customer issues according to desired service levels.
- Use centralized scheduling and dispatching to manage resources and coordinate services.
View a demo of Microsoft Dynamics CRM Professional (5 minutes)
