Microsoft Dynamics GP & CRM Integration
Better Together: Microsoft Dynamics GP & CRM
Tight technology integration opens the flow of business information and empowers people to work more effectively while building stronger relationships with your customers. Both Microsoft Dynamics GP and Microsoft Dynamics CRM are powerful business management applications that can be combined to share vital information and allow people access to information where and when they need it. Together they provide a complete view of customer information making it easier for your teams to keep customers happy.
Unification of Key Information: Because they're designed to share key information, customer data entered into Microsoft Dynamics CRM can be accessed and modified in Microsoft Dynamics GP and, changes made in either application are reflected in both. Integrating CRM and Great Plains unifies critical information such as Customer buying preferences, purchase patterns, and payment history; inventory, orders, invoices and their status.
Familiar Tools: Microsoft Dynamics GP and Microsoft Dynamics CRM not only were designed to work with each other, but together they work with Microsoft Office applications, extending your team's capabilities even further. This integration helps employees collaborate comfortably and offers easy access to information from software they're already familiar with.
Customer Retention: Microsoft Dynamics CRM is the key to ensuring that your sales and service teams are meeting customer needs. Other departments focus on company operations, using Microsoft Dynamics GP as the management solution. Integration helps ensure that all departments have the insight and information to respond to customers wants and needs, resulting in increased retention and loyalty.
