Managed Services for Microsoft Dynamics
The Provider of Choice for Microsoft Dynamics Application Support
Every business is unique, and factors such as internal IT resources, employee turn over, tolerance for application down time and company growth each play a role in determining the level of support your company needs to ensure your business application is operating at top performance. Whether you prefer support that is reactive or pro-active, fully hosted and outsourced or on-premise with remote support, unlimited access or on an incident by incident basis, you can be confident that we have the program, experts and systems to manage your software investment. Our POINTServices support programs offer businesses a choice when it comes to how to best manage and maintain their advanced systems.
OmniVue POINTServices Programs
Discounted, pre-paid support hours
Combination of support and professional services hours for a fixed monthly expense
Advanced application management offering pro-active system monitoring, guaranteed one-hour response times and unlimited support hours.
Enjoy volume pricing discounts of up to nearly 30% off of the standard support rates. ValuePoints are pre-paid support hours, available in blocks of 25 or 50 hour increments that provide you with comfort knowing that your support issues will receive preferred recognition and response times. In addition to the reduced rates, VALUEPOINTS clients are provided with reports for tracking support, management and maintenance activities as well as issues logged and hours remaining versus used.
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25 Hour VALUEPOINT saves 15% off of the standard hourly rate
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50 Hour VALUEPOINT saves 20% off of the standard hourly rate
Support needs are often unpredictable; OmniVue understands the disruption that unplanned expenses can cause and has introduced FLEXPOINT to address this issue. FLEXPOINT offers a combination of professional service and support hours with the flexibility to use or accrue the hours on a monthly basis.
You determine the number of client care hours per month, setting a fixed monthly support budget to help manage expenses. Depending on your support needs, you can use or accrue the hours each month, without losing your support investment. Use accrued hours to tackle bigger, custom initiatives without disruption to your fixed expenses. FLEXPOINT hours can be utilized for general support or for more advanced initiatives such as training, end of month or year closing assistance, system reviews, service pack installation, scoping sessions and even customized reports. To stabilize expenses while ensuring flexibility rely on FLEXPOINT.
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Client Care Support Hours
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Professional Services Hours
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Guaranteed 4-Hour Responses for Critical Support Issues
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Flexibility to Accrue Hours for Future Projects
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Predictable Monthly Expense
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Detailed Tracking and Reporting
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Yearly System Check-up
PARTNERPOINT provides advanced support for application management, database administration, and technology infrastructure, elevating your support to a proactive level. Your systems are monitored 24/7 and most issues can be addressed before they become a problem, for genuine peace of mind.
When you have application support needs, you can rest assured that your dedicated Client Care Manager will provide you with a guaranteed one-hour response time. Have confidence knowing that they have both the application expertise and the in-depth knowledge of your system and its complexities to resolve the issue, quickly. And take comfort in the fact that whether you have any issues, large or small, you your client care support is unlimited.
When the time comes to upgrade or further customize your applications, PARTNERPOINT clients benefit from reduced professional service rates and reduced upgrade rates, helping you derive the greatest value from your investment.
For the ultimate partner relationship depend on PARTNERPOINT:
- Complete End-to-End Application Management
- Unlimited Support
- Proactive System Monitoring
- Guaranteed 1-Hour Responses
- Dedicated Client Care Manager
- Dedicated Client Partner
- Reduced Rates for Upgrades
- Reduced Rates for Professional Services
- Detailed Tracking and Reporting
- Quarterly Client Care Manager Visits
- Quarterly Client Partner Visits
