Are you relying on your ERP system to manage the customer side of your business? If so, you may be using the system in a way it was not intended. ERP software is designed to manage your business, including all internal processes and operations, accounting and finance functions, warehouse, supply chain, inventory management and more. [...]
Latest Posts:
Managed EDI Services: Client Video
October 5, 2012 – 9:13 am
While the decision to outsource a critical business process can be stressful, it can also turn out to be one of the best decisions you make. For businesses that manufacture and/or distribute to retailers, the EDI process can be time consuming and involve multiple team members, whereas a managed EDI service can take this off [...]
Enhanced Features in Microsoft Dynamics NAV 2013
October 4, 2012 – 4:14 pm
Now that Microsoft Dynamics NAV 2013 is generally available, it’s clear that Microsoft has created a truly comprehensive business management solution. We’d like to make you aware of several enhancements in this new release that will simplify the user experience and put additional tools at your disposal. Keep in mind the descriptions below are just [...]
3 Ways CRM Helps Distributors Get Insight into Their Real Buyers
October 1, 2012 – 10:53 am
For businesses that manufacture and distribute products to retailers, other distributors, or to anyone who isn’t the ultimate buyer, it’s challenging to ‘know your customer’ if you don’t sell directly to them. But having information on your end consumer and being able to track their buying preferences gives you the power to understand your market, [...]
3 Ways CRM Helps Distributors Provide Better Customer Service
September 24, 2012 – 10:58 am
How does your business track, manage and respond to customer service requests? Whether you sell to retailers, other distributors or directly to the end consumer, you need to manage customer support problems quickly and efficiently – the loyalty and repeat business of your customers depends on it. Having a CRM system that tracks feedback and [...]
Microsoft Dynamics CRM: Why Offline Mobile Access Matters
September 17, 2012 – 10:08 am
CRM systems with mobile capabilities make it possible to access sales, marketing and customer information anytime, anywhere. This gives field service representatives, sales and account managers the ability to enter and update information in real-time, even when they’re not in the office. This is especially important for distribution companies, because mobile access of customer data, [...]
Dynamics GP: Changes Ahead
September 10, 2012 – 10:42 am
With Dynamics GP 2013 scheduled for release during the fourth quarter of 2012, there are a few changes that current users need to know about. New features and updates have been added across the board in the new release, and potential price changes are possible. On one hand, your price could go down, especially if [...]
Microsoft Dynamics Training Opportunities
September 6, 2012 – 5:54 pm
Your business has already invested time and money in your Microsoft Dynamics solution. But are you using it to its full potential? At OmniVue, we believe part of our job is to make sure your team has the knowledge required to be efficient and productive. This means end users need to understand the full capabilities [...]
Top 5 Benefits of CRM for Distributors
August 30, 2012 – 1:29 pm
Customer Relationship Management (CRM) solutions are essential for all organizations, regardless of industry, but distribution companies have specific challenges and concerns that are unique. Whether you distribute goods to retailers, dealers or directly to end consumers, maintaining customer loyalty and delivering on promises is a top concern for most manufacturing and distribution businesses. As a [...]
Does Business Intelligence Mean Death for Spreadsheets?
July 27, 2012 – 9:10 am
As more organizations realize the value of Business Intelligence, many CFOs and Excel gurus are still using spreadsheets to slice and dice data, instead of investing in BI tools. While it is possible to connect spreadsheets to other data sources in your network and use advanced pivot tables to view data in various formats from [...]
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